Terms of service

1. We have implemented a very aggressive rewards program. Sign up for an account under the Rewards tab, purchase anything on this site while signed in, and enjoy 10% back as gift cards that you can use as future purchases. Rewards points and the usage of gift cards are rewarded for website purchases at full list price only. Please do not ask for discounts in private then try to use points on top of that, we can't do both.  

2. Rewards are non-transferrable.  They apply to the original purchaser for future purchases and cannot be sold or donated.  We will review the account to make sure this is the case.  

3. Rewards obtained in a seemingly fraudulent or abusive manner that take advantage of the spirit of the program are null and void.  This program primarily exists to reward good repeat customers, based on their purchases, with a few minor perks.  Rewards obtained by hacking or taking advantage of loopholes within the website software will not be honored.  

4. Free shipping to the continental US on all products. No shipments out of the country period.  Some products may be available to Alaska and Hawaii for a surcharge.  Please contact us first.  

5. The return policy is that for 30 days if there is something demonstrably wrong with a product, we will either directly, or indirectly through the manufacturer, provide a replacement and return shipping, everything free of charge, so no worries there.  Returns that are treated as a trial period or akin to a change of heart within 30 days is subject to return shipping charges, basically you get a refund minus return shipping.  Defects after the 30 day period are treated as a manufacturer warranty claim.  

6. Trade-up programs are primarily limited to SVS, it is based on the difference in full retail plus all shipping charges, both ways, if the product is within 1 year old and in perfect condition with the original packaging, which is the same as what SVS offers.  We can offer trade-in / trade-up programs on other brands such as Perlisten as well, just not Klipsch Heritage.  

7. Warranty claims can be handled through us, just reach out and we can help you with the process.  It is often much faster to do this than to do it yourself.  We are happy to help.